Terms of Service

These Terms of Service form an agreement between you and Smart Pulse Oy (Helsinki, Finland), the company that operates Kanava. By creating an account, joining a production, or otherwise using the Kanava website or mobile applications, you accept these Terms.

If you are agreeing on behalf of a production company, you confirm that you are authorised to bind that company, and "you" refers to that company.

Kanava is a professional tool for film, television and live production teams. It is not intended for consumer or personal use, and it is not intended for anyone under 16.

• The service is provided for professional production use.
• You must have the authority to use Kanava on behalf of the production or company you represent.
• You are responsible for ensuring that your use complies with any obligations you owe to your production, employer or clients.

Your account is the key to your production's communication. Treat it accordingly.

• You are responsible for all activity that takes place under your credentials.
• Keep your password secure and do not share accounts between crew members.
• Notify us immediately at support@kanava.app if you suspect unauthorised access.
• Provide accurate account information and keep it up to date.

Kanava is offered on the following plans. Current prices are displayed on our website.

• Free — for small productions and student filmmakers, with limits on productions and crew size.
• Professional — everything needed to run professional productions, including the production dashboard and company workspace.
• Studio — for production companies operating at scale, with multi-admin access, priority support and audit logs.
• Enterprise — custom solutions for broadcasters, studios and enterprise productions, agreed under a separate order form.

Kanava is not priced per crew member. One organisation subscription covers the crew members invited to that organisation's productions.

Trials may be offered at our discretion. Unless cancelled before the trial ends, a trial converts to the paid plan it was started from.

Billing is handled securely through Stripe. Kanava does not store or process card numbers.

• Subscriptions renew automatically for the same period until cancelled.
• Cancellation takes effect at the end of the current billing period; access continues until then.
• Refunds are provided in accordance with applicable law and, where offered, our published refund practice.
• Prices are exclusive of VAT and other applicable taxes unless stated otherwise. Finnish VAT and EU reverse-charge rules are applied as required.
• Failure to pay may result in suspension of the subscription after notice.

Kanava carries live production communication. Misuse affects other people's work, so the following are not permitted.

• No abuse of the service, including attempts to overload, disrupt or degrade it.
• No illegal content and no use of Kanava for unlawful purposes.
• No harassment, threats, hate speech or targeted abuse of other users.
• No unauthorised access to accounts, productions, channels or systems.
• No reverse engineering, decompiling, scraping or circumventing technical limits.
• No resale or sublicensing of the service without our written agreement.

The Kanava software, brand, design and documentation remain the property of Smart Pulse Oy. Your subscription grants a limited, non-exclusive, non-transferable right to use the service while it is active.

You retain ownership of the content you upload — call sheets, messages, photos, files and production data. You grant us only the limited licence needed to host, transmit, back up and display that content in order to operate the service for you.

We work hard to keep Kanava dependable on set, where downtime is expensive. We cannot, however, promise perfection.

• We aim for reasonable, high uptime and monitor the service continuously.
• Planned maintenance is scheduled outside common shooting hours wherever possible, with notice for significant windows.
• We do not guarantee uninterrupted or error-free availability. Mobile networks, device conditions and third-party providers are outside our control.
• Enterprise customers may agree specific service levels in a separate agreement.

To the maximum extent permitted under Finnish law, Smart Pulse Oy is not liable for indirect or consequential damages arising from use of Kanava, including loss of profit, loss of production time, loss of data or business interruption.

Our total aggregate liability for any claim is limited to the fees you paid for the service in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms limits liability for wilful misconduct, gross negligence, or any liability that cannot be limited under mandatory Finnish law, including mandatory consumer protection rules where they apply.

• We may suspend or terminate accounts that breach these Terms, abuse the service, or create risk for other users.
• Where practical, we give notice and an opportunity to correct the problem first.
• You may cancel at any time in line with your subscription terms; access continues until the end of the paid period.
• On termination we delete or anonymise your data as described in the Privacy Policy, subject to legal retention obligations.

Personal data is processed as described in our Privacy Policy, which forms part of these Terms. It explains what we collect, the legal bases for processing, how long we retain data, and your rights under the GDPR.

These Terms are governed by the laws of Finland.

Disputes shall be handled primarily through good-faith negotiation between the parties. If a dispute cannot be resolved that way, it shall be resolved in the competent courts of Helsinki, Finland, unless mandatory consumer protection law requires otherwise.

We may update these Terms as Kanava develops or as legal requirements change. Users are notified of material changes by email or in the app before they take effect. Continued use of the service after a change takes effect constitutes acceptance of the updated Terms.

Smart Pulse Oy, Helsinki, Finland.

• Support — support@kanava.app
• Legal — legal@kanava.app
• Website — https://kanavaapp.fi